Privacy Policy
Action Plumbing Inc.
Effective Date: March 31, 2026
1. Introduction
Welcome to Action Plumbing Inc. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for plumbing services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following types of information:
Personal Information You Provide:
- Name, phone number, and email address
- Home or business address (for service scheduling)
- Payment and billing information
- Messages or inquiries submitted through contact forms
- SMS and email communication preferences
Information Collected Automatically:
- IP address and browser type
- Pages visited and time spent on the site
- Referring URLs and device information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Schedule and provide plumbing services
- Respond to your inquiries and customer service requests
- Process payments and send service confirmations
- Send appointment reminders and follow-up communications via SMS and email
- Improve our website and service offerings
- Comply with legal obligations
- Send promotional offers or updates (only with your explicit consent)
4. SMS Communications
Action Plumbing Inc. may send SMS (text message) communications to customers who have opted in to receive them. By providing your mobile phone number and agreeing to receive texts, you consent to receive SMS messages from us.
Opting In:
You may opt in to receive SMS messages from Action Plumbing by:
- Checking the SMS consent box on our website contact or booking form
- Texting START to our designated business number
- Verbally or written consent provided at the time of service
Types of SMS Messages We May Send:
- Appointment confirmations and reminders
- Technician dispatch and arrival notifications
- Service updates and job completion summaries
- Billing and payment notifications
- Promotional offers and special discounts (only with explicit consent)
Message Frequency: Message frequency may vary based on your service activity and communication preferences.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Action Plumbing is not responsible for any charges incurred from your carrier.
Opting Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message, and no further SMS messages will be sent, except where required by law.
Help: For assistance with SMS communications, reply HELP to any message or contact us directly at office@actionplumbing.com.
Privacy of Your Number: We do not share your mobile phone number with third parties for their own marketing purposes. SMS opt-in data and consent are never shared with or sold to third parties.
5. Email Communications
Action Plumbing collects email addresses to communicate with customers about their service requests, account activity, and, with their consent, promotional content.
Opting In:
You may sign up to receive emails from Action Plumbing by:
- Submitting your email address through our website contact or booking form
- Checking the email marketing consent box during sign-up or checkout
- Subscribing through our email sign-up form on our website
Types of Emails We May Send:
- Service confirmations, invoices, and receipts
- Appointment reminders and follow-ups
- Seasonal maintenance tips and plumbing advice
- Promotional offers, discounts, and newsletters (only with explicit consent)
- Important service or policy updates
Opting Out: You may unsubscribe from marketing emails at any time by:
- Clicking the Unsubscribe link at the bottom of any marketing email
- Contact us directly at office@actionplumbing.com with your opt-out request
Please note that even after opting out of marketing emails, you may still receive transactional emails related to active service requests or appointments.
Email Data: We do not sell or share your email address with third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
Types of cookies we may use:
- Essential Cookies: Necessary for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our site
- Marketing Cookies: Used to deliver relevant advertisements (if applicable)
7. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: Trusted third-party vendors who assist in operating our website or delivering services (e.g., payment processors, scheduling software, email platforms), under strict confidentiality agreements.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
8. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
10. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Opt out of marketing SMS and email communications at any time
- Request the restriction of processing your data
To exercise any of these rights, please contact us using the information below.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Action Plumbing Inc.
📧 Email: office@actionplumbing.com
📞 Phone: 219.365.1811
📍 Address: 13729 Wicker Ave., Cedar Lake, IN 46303